Returns & Exchanges

Eligibility for Returns

We accept returns within 3 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1. Initiating a Return

To initiate a return, please contact our customer support team at kutchicarpet@gmail.com or +91-7874691645. Provide your order number, a detailed reason for the return, and any relevant photos, if applicable.

2. Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days.

4. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 12 Hrs. We will arrange for a replacement or refund, including any associated shipping costs.

6. Cancellation of Orders

Orders cannot be canceled once they have been processed or shipped. Please contact us as soon as possible if you need to cancel your order.

7. Contact Information

If you have any questions or concerns regarding our exchange and return policy, please contact our customer support team at kutchicarpet@gmail.com.

Note: This exchange and return policy are subject to change without prior notice. Please check our website for the most up-to-date information.